mrluck88 Privacy Policy

1. Definitions

In this Privacy Policy, the following terms carry the meanings stated:

Personal Information

Refers to any information that can be used to identify an individual directly or indirectly. This includes but is not limited to: full name, identity card number (MyKad), email address, mobile phone number, residential address, financial information and platform usage data.

Data Processing

Refers to any operation carried out on personal information, including collection, recording, organisation, storage, deletion, modification, retrieval, disclosure, dissemination or any other form of use.

Data Controller

mrluck88 acts as the data controller responsible for determining the purposes and methods of processing users' personal information on this platform.

2. Information Collected

mrluck88 collects various categories of information depending on how you interact with our platform.

A. Information You Provide Directly

When you register an account, make a deposit, request a withdrawal or contact customer support, you provide information such as:

• Full name as shown on MyKad
• Malaysian identity card number (MyKad)
• Active email address
• Mobile phone number
• Account username and password
• E-wallet information (Touch 'n Go eWallet, Boost, ShopeePay) or bank account details for DuitNow and FPX purposes
• Cryptocurrency wallet address if using USDT, BTC or ETH
• Any information you include in communications with the support team

B. Information Collected Automatically

When you use the mrluck88 platform, our system automatically records technical data required for platform operations:

• Your device's IP address
• Web browser type and version
• Device operating system
• Date, time and duration of each login session
• Pages visited and games played
• Cookie data and session identifiers
• Network information and approximate location based on IP

C. Identity Verification Information

In line with international licensing requirements and anti-money laundering laws, mrluck88 may request verification documents such as a copy of your MyKad, bank statement or utility bill to verify your identity and place of residence. All such documents are handled with the highest security protection.

3. Use of Information

Information collected by mrluck88 is used solely for lawful and responsible purposes. The following are the main purposes:

Account and Transaction Management

• Creating and managing your player account
• Processing deposits and withdrawals securely
• Verifying your identity to prevent fraud
• Ensuring the minimum deposit of RM10 and minimum withdrawal of RM50 are observed
• Processing withdrawals within 30 minutes to 3 hours

Platform Operations and Services

• Providing access to online slots, live casino, sports betting, crash games and online roulette
• Managing the 150% welcome bonus of up to RM300 and the VIP programme
• Providing effective 24/7 customer support
• Detecting and resolving technical issues

Security and Compliance

• Detecting and preventing fraud, hacking or unauthorised access
• Complying with legal and international licensing requirements
• Enforcing the minimum age requirement of 21 years
• Supporting responsible gambling initiatives

Communications

• Sending notifications related to your account, transactions and security
• Informing you of platform promotions and offers (only with your consent)
• Sending responses to your support enquiries

4. Disclosure to Third Parties

mrluck88 takes a strict and limited approach to sharing user information. We do not sell, rent or disclose your personal information to third parties for marketing purposes. However, there are limited situations where disclosure may occur:

Operational Service Providers

To keep the platform running, mrluck88 works with specialist service providers that assist with payment processing, cybersecurity and technical infrastructure. All these third parties are bound by strict confidentiality agreements and are only permitted to use your data for the specified service purposes.

Legal Requirements

mrluck88 may disclose information to the relevant authorities when required by law, in connection with official investigations, or to protect the rights and safety of other users. In such situations, disclosure is made solely in accordance with what is required and within the minimum scope necessary.

Business Transfer

In the event of a merger, acquisition or transfer of platform assets, user information may be transferred as part of that transaction. In such circumstances, mrluck88 will notify users in advance and ensure that the receiving party complies with equivalent privacy standards.

5. Data Security

Protecting your personal information is both our technical and moral responsibility. mrluck88 implements multiple layers of security:

Technical Measures

• SSL (Secure Socket Layer) encryption for all data communications
• Passwords are stored in hashed form — no plain-text password storage
• Enterprise-grade firewall and intrusion detection systems
• 24/7 account activity monitoring to detect suspicious patterns
• Two-factor authentication available for additional account protection

Organisational Measures

• Access to user data is restricted to staff who require it only
• All staff undergo regular data security training
• Detailed security incident management procedures
• Internal and external security audits conducted on a regular basis

6. Cookies and Tracking Technologies

mrluck88 uses cookies and similar tracking technologies to improve the user experience and ensure the platform functions correctly.

Essential Cookies

These cookies are required for the platform's basic functions, such as maintaining your login session, ensuring transaction security and handling your preference settings. Without these cookies, the platform cannot function properly.

Analytics Cookies

Analytics cookies help us understand how users interact with the platform — which pages are visited most, time spent and navigation patterns. This information is used for the continuous improvement of the mrluck88 platform.

Managing Cookies

You can control or disable cookies through your web browser settings. However, disabling essential cookies may affect the platform's functionality. For more information on managing cookies, refer to your web browser's documentation.

7. Your Rights as a User

As a user of the mrluck88 platform, you have the following rights regarding your personal information. To exercise any of these rights, contact our support team.

8. Amendments to the Privacy Policy

mrluck88 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in platform operations, legal requirements or current industry practices.

Any material amendments will be communicated to users via in-platform notifications or the registered email address. The latest update date will always be displayed at the top of this document.

Continued use of the mrluck88 platform after the effective date of any amendment is considered acceptance of the updated terms. If you do not agree with any amendment, you have the right to close your account by contacting our customer support.

Previous versions of the Privacy Policy can be requested through customer support for your reference if needed.

9. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the processing of your personal information, please contact the mrluck88 support team through the following methods:

• 24/7 live chat available directly through the mrluck88 platform
• Support email: [email protected]
• Supported communication languages: Malay and English

Our team will endeavour to respond to every privacy-related enquiry promptly. For more complex requests such as data deletion applications, please provide sufficient identity verification information so that we can process your request accurately and securely.